TERMS AND CONDITIONS
YOU MUST READ BEFORE SIGNING THE AGREEMENT
OUR PARK MAY NOT BE SUITABLE FOR YOUR REQUIREMENTS !
Polruan Holidays is a small very select family run park, and to ensure the enjoyment of all our visitors it is essential that certain rules are kept, we have no club, no bar, and no evening entertainment, we do however have many visitors of all ages that return year after year for the unique location, the friendly atmosphere and the tranquillity of our park that we endeavour to keep. We therefore have many rules (terms and conditions) in place and highly recommend that you read these very carefully to avoid any disappointment upon your arrival or disagreements between us during your stay.
These park rules are put in place not just for the good management of the park or just for your own benefit and safety, but also for the benefit, safety, and consideration to all those people around you and all those that use the park, if you should have any objections to our ruling or you have no respect for other visitors or you like to late night party or make “intentional noise” then this park is not for you, please find an alternative park that will suit your needs, there are parks nearby that would be more suitable, We wouldn’t want to spoil your holiday or have you spoil our day! We work extremely hard to ensure all our visitors have a safe and enjoyable stay and everyone has a good night sleep.
If however you are uncertain with our rules (terms and conditions) than please do not hesitate to contact us.
Terms and Conditions
For the hire of a Holiday Home
An application is made and accepted subject to the following terms and conditions:
Please read carefully to avoid any disappointment upon your arrival or disagreements
between us during your stay.
The person completing and signing the booking form must be over 18 years of age. Only the persons named on the booking form are permitted to occupy the Holiday Accommodation night or day. Any additional person or persons who have not been named on the booking from will be refused accommodation on arrival. Any visitors whether or not staying on the park will not be allowed in the holiday home without consent from the park management.
The holiday home must not exceed more than 4 persons (maximum capacity) at any time.
The balance of the Hire Charge must be paid 28 days before arrival. Once paid, balance is non-refundable, therefore we advise that you take out your own travel insurance
We trust that when you leave your accommodation it will be left in the condition in which you would wish to find it – CLEAN AND TIDY an extra charge will occur if the holiday home is not left in a respectable condition.
In no circumstances will additional electric heating appliances or any gas appliances be allowed in the Holiday Homes.
The management reserve the right to make a Key Deposit, refundable on departure, if no breakages or damage is found.
Holiday Home lettings commence at 3.00 pm (1500 hours) on day of arrival and cease at 10.00 am (1000 hours.) on day of departure. We do not accept new arrivals after 9pm (21.00hrs)
The Management reserves the right to refuse any booking application or to terminate your booking at any time at their discretion.
For the purpose of maintenance etc the Management reserve to right (even in the absence of the occupants) to enter the Holiday Home at any time necessary.
Parents are advised that they are deemed responsible for their children's behaviour at all times whilst they are on the park. We will not tolerate any kind of antisocial behavior, any person found; that we believe to be causing an abuse of property, noisy behavior, bad language, uncontrolled pets or children, will be asked to leave immediately without any refund or redress
Dog (The Eagle only) must be kept under control and on leads at all times and not allowed to interfere with or annoy other persons in the park. Under no circumstances may pets be left in the holiday home when you go off the park. Pets should not be left in the care of children. Dogs must be exercised off the park. We will not tolerate dogs running loose or dogs fouling on the park. Dogs must be kept off beds and furniture.
We cater for family holidays and mixed couples only and regret that bookings from single sex parties of three or more cannot be accepted. For the general comfort of all, we have a very strict no noise acceptable after 10.30 pm or before 8.00 am.
We do not allow the riding of bicycles, skateboards, scooters or the use of water bombs/pistols, Children must use the bottom field for any games, we do have a swing for children under the age of twelve, we must advise you that we do have a bottom gate that’s unlocked at all times. No drone, powered model aircraft or any other powered flying object on the park. No Kite flying on the park, please use the playing field through the car park across the lane. No Chinese lanterns, fireworks or similar. Children or pets must not be left unattended whilst on the park.
Neither Polruan Holidays nor its servants accept any liability for any personal loss, injury or damage which may be suffered by holiday makers or their property during their stay howsoever caused.
Signing the Booking Form constitutes a contract. The hirer of any accommodation will be liable to pay the full hire charges in the event of a cancellation by the hirer except at the sole discretion of the Management Unless covered by the Cancellation Plan.
Vehicles may only park one per pitch, unless arrangements have been made with the park owners.
Day Visitors, We regret we do not allow the visiting of friends, relations, or family, the park is private property and only people lawfully staying have permission to enter the park, any person or persons found who are not lawfully registered will be regarded as trespassing and will be made to leave, the management of Polruan Holidays reserves the right to terminate the holiday of all persons involved. Any unauthorized vehicle will be removed.
Any persons staying on the park will not be allowed in the holiday home without consent from the park management.
Radios, musical instruments, T.V, mobile phone other appliances and motor vehicles must not be used to cause a nuisance to others.
We will not accept speeding on our park, please keep to the speed limit-5mph.
We do not permit any person or any person that you may know who to your knowledge is on the Sex Offenders Register compiled
under the Sex Offenders Act1997 on our park.
Any theft of property belonging to Polruan Holidays will be reported with further action being taken, leading to prosecution.
These park rules are not put in place just for the good management of the park or just for your own benefit and safety, but are also for the benefit, the safety, and consideration of all those people around you and all those that use the park, if you should have any objections to our terms and conditions then this park is not for you, please find an alternative park, if however you are uncertain with any of our rules than please do not hesitate to contact us.
These rules form part of the contract between us for your occupation of a pitch on the park.
Any breach to our terms and conditions may lead to termination of your holiday without any refund.
HOLIDAY CANCELLATION PLAN FOR ONLY £25 PER WEEK
COVER: Illness, death, accidental injury or redundancy, fire or burglary attended by the Police, occurring to any member of the party named on the Booking Form.
BENEFIT: If you have to cancel your holiday, subject to the conditions below, you will receive a full refund of any payments made, a small administration charge will occur.
CONDITIONS: Notification of any claim must be made without delay and before 12 noon on the due date of arrival. Only members of the party named on the Booking Form are covered by the scheme. A doctor’s medical certificate, police crime number or copy of redundancy note is required to show that the cancellation was unavoidable. The Cancellation Plan is operable only at the time of booking and ceases upon arrival to the Park.
PREMIUM: Payable with deposit.
If you are not happy about the service you receive from us, please tell us and we will try to resolve your concern.